Terms of sale

The prices and conditions of sale are purely informative and may be modified in response to market fluctuations.

However, placing the order by filling out the purchase form implies compliance with the price offered and with the general conditions of sale in force at that particular time.

Once the order is formalized, the purchase will be considered complete and final, with all the legal guarantees that protect the purchasing consumer, and from that moment on the prices and conditions will have contractual character, and cannot be modified without the express agreement of both contracting parties.

Shipments

Delivery times will depend on the availability of each product, which is indicated for each of the products offered. In orders that include several items, a single shipment will be made, and the delivery time will correspond to the item whose delivery time is longer.

The customer will have 24 hours to check the integrity of all the components of the order and to ensure that everything included in the products ordered is included. After these 24 hours have passed, the shipment will be deemed accepted and no claims for damage or defects with the shipment will be accepted.

An order will be considered delivered when the delivery receipt is signed by the customer. It is within the next 24 hours that the customer must verify the products upon receipt and raise any objections that may exist.

In the event that you receive a product damaged during shipping, it is advisable to contact us within the first 24 hours so that we can file a claim with the shipping company. Similarly, it is advisable to leave a record with the shipping company: Subsequently, you must indicate your case using our contact form, indicating the order number and the problem you are experiencing. Once the incident is received, a new shipment will be processed if your case so requires.

Returns

Only returns of material will be accepted. with all its packaging in perfect condition, with all its accessories and manuals, During the 7 days following its receipt.

Products in blister or heat-sealed packaging, and other products that show a broken factory security seal, will not be eligible for return.

Items returned incomplete, damaged, or dirty by the customer will not be accepted. Under no circumstances will we be held responsible for improper placement or irresponsible use of the product.

If it is verified that once the order has been received it is not what you wanted, and you process a return of goods, the shipping costs for both the return journey and the return journey will be covered by the customer.

Such conditions do not nullify the right of warranty or replacement of defective products as stipulated by the manufacturer's warranty. DEALSYS S.L.U. The company reserves the right to refuse the return in the event that any anomaly is detected in the returned product.

To manage the return, write to the email address info@dealsys.net indicating the order number and the reason for the return; we will send you an email with instructions on how to make the return correctly.

Product guarantees

DEALSYS S.L.U. The company that owns the equipment https://dealsys.net guarantees that, according to current laws and the following conditions, all the equipment, components and other products it distributes are new or refurbished and are in perfect condition.

The supplied equipment has a two-year warranty from the time of purchase.

This warranty covers manufacturing defects in the electronic part, and damage to the structure discovered during the unpacking of the purchased systems.

Defective parts under warranty will be replaced free of charge, as will the technical labor required for replacement. The warranty does not cover the travel of material and/or technical personnel.

The technical facilities carried out by the company's technical staff DEALSYS S.L.U.They have a 3-month warranty. After this period, if no conflicting notification is received, the installation is considered valid.

The following items are excluded from the warranty:

Electronics damaged by poor connection, inadequate voltage, or improper handling by non-qualified installation personnel DEALSYS S.L.U.

Damage to non-claimed structures at the time of unpacking, and generally defects caused by causes other than manufacturing defects and/or installed by non-designated personnel DEALSYS S.L.U.

Anomalies caused by not following the manual recommendations, such as having tags/alarms inside the antenna detection area, connecting electrical appliances to the same line or outlet, nearby anti-theft equipment that is not properly synchronized, etc…

In the case of systems installed by the customer, the warranty will be the same, except for the installer warranty, which would not exist.

In the event of a malfunction, the customer must send the defective material to DEALSYS S.L.U., That will change or repair this material free of charge as long as it is a manufacturing defect.

In case the customer cannot perform the installation correctly, they can request a quote from DEALSYS S.L.U.. For it to be carried out by qualified personnel from your company.

In any case, the customer can consult during working hours from Monday to Friday from 9:00 a.m. to 2:00 p.m. by telephone at the following number: DEALSYS S.L.U. by phone 984 703 068 or by email: info@dealsys.net

Conditions for companies and distributors:

When the customer is a distributor, or invoices as a company (non-physical person), the shipping costs to our facilities will always be the responsibility of the distributor or company, since the consumer goods law does not regulate the purchase-sale between companies. In addition, the warranty in these cases will be the one stipulated by the manufacturer of the product.